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Refund & Cancellation Policy

Last updated: July 19, 2026

This policy explains how cancellations and refunds work for MotionArt purchases. MotionArt is owned and operated by BEAUTYOUTLET (SMC-PRIVATE) LIMITED. All payments are processed through Polar (polar.sh), our Merchant of Record. This policy forms part of our Terms of Service.

1. Monthly subscriptions

Subscriptions (Starter $9, Growth $29, Pro $69 per month) renew automatically each billing period and add a fixed number of credits to your balance (50, 200, or 600 respectively).

  • Cancel anytime. You can cancel from your billing page in the app at any time. Cancellation takes effect at the end of the current billing period — you keep full access to your plan's benefits until then, and you will not be charged again.
  • No prorated refunds. We do not provide prorated refunds for the unused portion of a billing period after cancellation.
  • Your credits stay yours. Credits already added to your balance remain available after cancellation and do not expire.

2. One-time credit purchases

Custom one-time purchases ($5–$2,000) grant credits that never expire.

  • Consumed credits are non-refundable. Once credits from a purchase have been used to generate content, that purchase cannot be refunded.
  • Unused credits may be refundable. If a purchase's credits are entirely unused, you may request a refund at our discretion within a reasonable period of the purchase — contact us using the details below.

3. Free promotional credits

The 10 free credits granted to every new account carry no cash value and are not refundable or transferable.

4. How to request a refund

Email support@motionart.ai from the address associated with your MotionArt account, including the approximate purchase date and amount. We aim to respond to all refund requests within a few business days. Approved refunds are returned to your original payment method by Polar, our payment processor, and may take several business days to appear depending on your bank.

5. Contact us

Questions about this policy can be sent to support@motionart.ai.